As an unprecedented move in the industry, we have decided to offer a 30 day money back guarantee program for all our dolls. This is because we believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect.
How does the money back guarantee work?
All the dolls are delivered with a tracking numbers so once it is confirmed that you have received the dolls, the 30 day money back guarantee will be in effect and begin counting down.
During these 30 days, if you spot a manufacturing defect or if there is a significant error with your order please take a photo and send us an email or contact us. We will then ask to see the photo of the defect and once it is confirmed we will then ask you to deliver the dolls back to our manufacturer and we will then refund you the full amount.
Also in the past we have had minor issues with our dolls that the customer were willing to work with and as a token of our appreciation we were willing to offer partial refunds or steep discounts upon their next purchase. Thus it is important to let us know whenever there are any issues with our dolls as we take your complaints and feedback very seriously and will work with our manufacturer to avoid repeats.
If you have any queries or complaints feel free to contact us via email (contact(at)mysexdoll.net) or over at our contact page.
Please note:
Due to the nature of this product it is not possible for us to provide an exchange, refund or warranty if there are signs that the doll has been used for any sexual activities as there hygiene became a major concern. Please understand that this is the normal practice within the sex dolls industry.
